The Consumer Protection (E-Commerce) Rules, 2020 (Amendment)
Learn for customers:
When shopping online, you will now get complete seller information and a clear return policy. If any problem occurs, the platform will be responsible for redressal of the complaint.
For e-commerce platforms:
Platforms should increase transparency and appoint a nodal officer for customer complaints. Using misleading ads and 'dark patterns' is prohibited.
Related Topics and Sub-topics
Digital Contracts
Digital Contracts - Modern Age Necessity
Validity of digital contracts under Information Technology Act 2000 and its amendments:
Legal Validity:
- Electronic Records: Same validity as paper documents
- Digital Signature: Equal legal force as handwritten signature
- Email Contracts: Valid with proper consent
Essential Conditions:
- Clear offer and acceptance
- Digital Signature Certificate (DSC)
- Time stamp and authentication
- Clear consent of both parties